Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “your”) and Chicago Snowballs, LLC (“Chicago Snowballs,” “we,” “us,” or “our”). By accessing or using our website at chicagosnowballs.com (the “Site”), purchasing tickets, buying merchandise, joining the Snowball Society loyalty program, attending our events, or using any of our services (collectively, the “Services”), you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, do not use our Services.

2. Eligibility

You must be at least 18 years of age to create an account, make purchases, or enter into these Terms. Individuals under 18 may attend events and use certain features of the Site only with the supervision and consent of a parent or legal guardian, who agrees to be bound by these Terms on behalf of the minor. By using our Services, you represent and warrant that you meet these eligibility requirements.

3. Account Registration

Certain features of our Services, including the Snowball Society loyalty program, require you to create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are solely responsible for safeguarding your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

4. Ticket Purchases & Event Attendance

4.1 Ticket Sales

All ticket sales are processed through our authorized ticketing partner, Ticket Tailor. By purchasing a ticket, you agree to Ticket Tailor’s terms of service in addition to these Terms. Ticket availability and pricing are subject to change without notice. We reserve the right to limit the number of tickets purchased per person or per transaction.

4.2 All Sales Final

All ticket purchases are final and non-refundable unless an event is cancelled by Chicago Snowballs. In the event of a cancellation, ticket holders will receive a full refund to the original payment method or, at our discretion, credit toward a future event. Postponed or rescheduled events do not qualify for automatic refunds; your ticket will be honored for the rescheduled date. If you are unable to attend a rescheduled event, you may request a refund by contacting us within 14 days of the rescheduling announcement.

4.3 General Admission

All tickets are General Admission (G.A.) unless otherwise stated. Seating is available on a first-come, first-served basis. Admission is subject to venue capacity limitations. We reserve the right to refuse admission or remove any person from an event for violation of venue rules, disruptive behavior, or at our reasonable discretion to ensure the safety and enjoyment of all attendees.

4.4 Event Conduct

By attending any Chicago Snowballs event, you agree to:

• Comply with all venue rules, regulations, and posted signage.
• Follow the directions of event staff, security personnel, and law enforcement.
• Refrain from engaging in disruptive, threatening, abusive, or illegal behavior.
• Not bring prohibited items to the venue, including but not limited to: weapons, fireworks, illegal substances, outside alcoholic beverages, professional recording equipment, drones, or laser pointers.
• Assume all risks associated with attending a live sporting and entertainment event, including but not limited to risks from foul balls, bats, thrown objects, weather conditions, crowd movement, and loud sounds.

4.5 Assumption of Risk

You acknowledge that attendance at a live baseball and entertainment event involves inherent risks, including but not limited to injury from baseballs, bats, and other objects entering the spectator area. By attending, you voluntarily assume all such risks, whether or not caused by the negligence of Chicago Snowballs, its players, employees, or agents, to the fullest extent permitted by law.

4.6 Photography, Video & Likeness

By attending a Chicago Snowballs event, you consent to being photographed, filmed, or recorded, and you grant Chicago Snowballs an irrevocable, royalty-free, worldwide license to use your likeness, image, voice, and appearance in any media, including but not limited to broadcast, streaming, social media, marketing materials, and merchandise, without additional compensation or prior approval. If you do not wish to be filmed or photographed, please contact our event staff upon arrival.

5. Merchandise Purchases

5.1 Orders & Payment

Merchandise is sold through our online store, powered by Shopify. All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to limit quantities, refuse orders, and cancel orders at our discretion, including in cases of pricing errors, suspected fraud, or inventory shortages. Payment is processed securely by Shopify at the time of purchase.

5.2 Shipping & Delivery

Shipping times and costs vary by destination and shipping method. Estimated delivery dates are approximate and not guaranteed. Chicago Snowballs is not responsible for delays caused by carriers, customs, weather, or other factors beyond our control. Risk of loss and title for merchandise passes to you upon delivery to the carrier.

5.3 Returns & Exchanges

We accept returns and exchanges of unworn, unwashed merchandise in original condition with tags attached within 30 days of delivery. To initiate a return, contact us at the email address below. Return shipping costs are the responsibility of the buyer unless the item is defective or we made an error. Refunds will be issued to the original payment method within 10 business days of receiving the returned item. Sale items and personalized merchandise are final sale and cannot be returned or exchanged.

6. Snowball Society Loyalty Program

6.1 Membership

The Snowball Society is our loyalty program available to registered account holders at no cost. Membership is personal and non-transferable. We reserve the right to modify, suspend, or terminate the program at any time with reasonable notice.

6.2 Earning Points

Members earn points on qualifying ticket purchases and merchandise orders at the rate published on our Site (currently 10 points per dollar spent). Referral bonuses and promotional point offers may be available from time to time. Points are awarded after the transaction is completed and confirmed. Points have no cash value and cannot be sold, transferred, or exchanged for cash.

6.3 Tiers & Rewards

The program includes three tiers: Fan, Pro, and Legend. Tier advancement is based on cumulative point balances. Each tier unlocks specific benefits and rewards as described on our Site. We reserve the right to modify tier thresholds, benefits, and reward offerings at any time.

6.4 Expiration & Forfeiture

Points expire 12 months after the date they were earned if not redeemed. Points may be forfeited if your account is terminated for violation of these Terms, if fraudulent activity is detected, or if the program is discontinued. We reserve the right to adjust point balances in cases of error or fraud.

7. Group Tickets & Private Events

Group ticket packages, birthday parties, and corporate events are subject to separate agreements and pricing. Availability is limited and subject to confirmation. Deposits may be required and may be non-refundable. Specific terms will be provided at the time of booking. Group organizers are responsible for communicating venue rules and these Terms to all members of their group.

8. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, trademarks, trade names (including “Chicago Snowballs,” “Snowball Society,” “Rocket Squirrels,” and associated logos and designs), audio, video, software, and compilation thereof, is the exclusive property of Chicago Snowballs or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Site without our prior written consent. Limited personal, non-commercial use (such as sharing event photos on social media with appropriate credit) is permitted.

9. User Conduct

When using our Services, you agree not to:

• Violate any applicable local, state, national, or international law or regulation.
• Use the Services for any fraudulent, misleading, or unlawful purpose.
• Resell or scalp tickets purchased through our Services without our written authorization.
• Interfere with or disrupt the operation of the Site, servers, or networks.
• Attempt to gain unauthorized access to any part of the Services, other accounts, or systems.
• Use automated means (bots, scrapers, crawlers) to access the Site or purchase tickets.
• Post or transmit content that is defamatory, obscene, threatening, or that infringes on the rights of others.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT ON THE SITE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHICAGO SNOWBALLS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

12. Indemnification

You agree to indemnify, defend, and hold harmless Chicago Snowballs, its officers, directors, employees, agents, partners, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of or access to the Services; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property, privacy, or publicity rights; or (d) your conduct at any Chicago Snowballs event.

13. Dispute Resolution

13.1 Informal Resolution

Before filing any formal legal action, you agree to first attempt to resolve any dispute informally by contacting us at the email address below. We will attempt to resolve the dispute through good-faith negotiation for a period of at least 30 days.

13.2 Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict-of-laws principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Cook County, Illinois, and you consent to the personal jurisdiction and venue of such courts.

13.3 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT, YOU AND CHICAGO SNOWBALLS EACH WAIVE THE RIGHT TO A JURY TRIAL.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last Updated” date at the top of this page and may provide additional notice (such as a banner on the Site or an email notification). Your continued use of the Services after any changes constitutes your acceptance of the revised Terms. If you disagree with the changes, you must discontinue use of the Services.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

16. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific Services (such as group event agreements), constitute the entire agreement between you and Chicago Snowballs regarding the use of the Services and supersede all prior or contemporaneous communications, whether oral or written.

17. Contact Us

If you have any questions or concerns about these Terms, please contact us at: