Privacy Policy

1. Introduction

Chicago Snowballs, LLC (“Chicago Snowballs,” “we,” “us,” or “our”) operates the website located at chicagosnowballs.com (the “Site”), together with related mobile applications, social media pages, ticketing services, merchandise store, loyalty programs, and live events (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our Services. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account & Loyalty Program: When you create an account or join the Snowball Society loyalty program, we collect your name, email address, and any profile information you choose to provide.
• Ticket Purchases: When you purchase tickets through our ticketing partner (Ticket Tailor), we receive your name, email address, order details, and event attendance information. Payment card information is processed directly by Ticket Tailor and is not stored on our servers.
• Merchandise Purchases: When you purchase merchandise through our online store (powered by Shopify), we receive your name, email, shipping address, and order details. Payment information is processed directly by Shopify and is not stored on our servers.
• Communications: When you contact us via email, submit a form, or apply for auditions or internships, we collect the information you include in your correspondence, such as your name, email, phone number, resume, and message content.
• Group & Corporate Inquiries: When you inquire about group tickets, birthday packages, or corporate outings, we collect your name, organization, email, phone number, and event preferences.

2.2 Information Collected Automatically

• Device & Usage Data: We automatically collect information about your device (browser type, operating system, device identifiers) and how you interact with our Site (pages visited, time spent, referring URLs, click patterns).
• Cookies & Similar Technologies: We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, maintain your shopping cart, and analyze traffic. See Section 7 (Cookies) for more detail.
• Location Data: We may collect approximate location information based on your IP address to provide location-relevant content (e.g., nearby events).

2.3 Information from Third Parties

• Authentication Providers: If you sign in using Google OAuth, we receive your name, email address, and profile picture from Google.
• Ticketing & Commerce Partners: We receive order confirmations and transaction data from Ticket Tailor and Shopify to fulfill orders and award loyalty points.
• Social Media: If you interact with us on social media platforms, those platforms may share certain profile information with us in accordance with their privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide & Operate Services: Process ticket and merchandise orders, manage your account, operate the Snowball Society loyalty program, and deliver customer support.
• Communicate With You: Send order confirmations, event reminders, loyalty point updates, and respond to your inquiries.
• Marketing: With your consent where required, send promotional emails about upcoming events, new merchandise, special offers, and loyalty rewards. You may opt out at any time.
• Improve Our Services: Analyze usage patterns, conduct research, and improve the functionality, content, and user experience of our Site and events.
• Safety & Security: Detect and prevent fraud, enforce our Terms of Service, and protect the rights, property, and safety of Chicago Snowballs, our fans, and the public.
• Legal Compliance: Comply with applicable laws, regulations, legal processes, or governmental requests.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, including Ticket Tailor (ticketing), Shopify (e-commerce), Supabase (authentication and database hosting), Vercel (website hosting), and Sanity (content management). These providers are contractually obligated to use your information only to provide services to us.
• Payment Processors: Payment information is transmitted directly to our payment processors (via Ticket Tailor and Shopify) and is never stored on our servers.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We will also retain your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. Loyalty program records (points history, tier status) are retained for the duration of your membership and for a reasonable period thereafter. When personal information is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure authentication protocols, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Cookies & Tracking Technologies

We use the following types of cookies and similar technologies:

• Essential Cookies: Required for basic Site functionality, including shopping cart persistence, authentication sessions, and security features. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with the Site by collecting aggregated, anonymous usage data.
• Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality. Most browsers allow you to block or delete cookies; consult your browser’s help documentation for instructions.

8. Your Rights & Choices

8.1 All Users

• Marketing Opt-Out: You may unsubscribe from marketing emails by clicking the “unsubscribe” link in any promotional email or by contacting us directly.
• Account Deletion: You may request deletion of your account and associated data by contacting us at the address below.
• Access & Correction: You may request access to or correction of your personal information by contacting us.

8.2 Illinois Residents

If you are an Illinois resident, you may have additional rights under Illinois law, including the Illinois Personal Information Protection Act (PIPA) and the Illinois Biometric Information Privacy Act (BIPA). We do not collect biometric information. For questions about your rights under Illinois law, please contact us using the information below.

8.3 California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights, including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale or sharing of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To exercise these rights, contact us using the information below. We will verify your identity before processing your request.

9. Children’s Privacy

Our Services are intended for a general audience and are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information. Minors between 13 and 17 may use our Services only with the involvement and consent of a parent or legal guardian. Ticket purchases for minors attending events must be made by a parent or legal guardian.

10. Third-Party Links & Services

Our Site may contain links to third-party websites and services, including Ticket Tailor (ticketing), Shopify (checkout), and social media platforms. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you access through our Site.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you via email or a prominent notice on our Site. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: